Connection agreement

1. Parties and scope

This connection agreement (the "Agreement") is entered into between WIPIT AB, corporate ID 559333-2694, Baltzarsgatan 18, 211 36 Malmö, Sweden, which operates the Fixtorget marketplace ("Fixtorget"), and the company that connects to Fixtorget (the "Company").

The Agreement governs the Company's use of Fixtorget, purchases of requests, payment, the Company's obligations towards customers and Fixtorget's liability. Fixtorget's general terms of use and privacy policy apply as appendices. In case of conflict, this Agreement takes precedence over the terms of use.

The Agreement applies between businesses. Consumer protection legislation that applies between Fixtorget and consumers is not affected by the Agreement.

2. Definitions

• Customer: a private individual, housing cooperative, company or other organisation that publishes a request on Fixtorget.
• Request: a description of a job published by a customer, including contact details, answers to questions and images.
• Purchase: when the Company pays to access a request's full details and contact the customer.
• Balance: the Company's prepaid balance with Fixtorget, used for purchases.
• Automatic purchase: a purchase made on the basis of rules the Company has set up.
• User: owners and employees with a login to the Company's account.

3. The service and Fixtorget's role

Fixtorget is a digital intermediary service that brings customers and companies together. Fixtorget is not a party to the agreement between the customer and the Company regarding the work itself, performs no work and gives no guarantee of the customer's ability to pay, the accuracy of information or that a request will lead to an assignment.

A request can be sold to at most 6 companies. Fixtorget reviews requests and companies to prevent fraud but cannot guarantee that every request is complete or correct.

Fixtorget may develop, change and improve the features, design and structure of the service. Significant changes to the Company's disadvantage are notified in accordance with section 17.

4. Requirements for connection

The Company warrants and is responsible for the following being true throughout the term of the Agreement:

• The Company is registered in Sweden with a valid corporate ID and the information provided is correct and complete.
• The Company holds F-tax approval and, where required, is registered for VAT and as an employer with the Swedish Tax Agency.
• The Company holds the permits, qualifications, certifications and registrations required for the services it performs, for example registration with the Swedish National Electrical Safety Board for electrical installations, hot work certification, Säker Vatten authorisation for wet-room work where required, a traffic licence for commercial transport and F-gas certification for refrigerants.
• The Company has liability insurance appropriate to its business and the scope of the work performed.
• The Company has no material tax debts with the Swedish Enforcement Authority and is not in bankruptcy or liquidation.
• The person signing the Agreement is an authorised signatory or holds a power of attorney to enter into the Agreement on behalf of the Company.

Fixtorget may at any time verify the information with the Swedish Companies Registration Office, the Swedish Tax Agency, the EU VAT register (VIES) and other sources, and request certificates such as proof of insurance. The Company shall notify Fixtorget without delay if any of the above ceases to apply.

Proof of insurance: At Fixtorget's request, the Company shall upload a valid insurance certificate in the company panel within 14 days, stating the insurer, which insurance policies it holds and how long they are valid. Once Fixtorget has reviewed and approved the certificate, the "Liability insurance" badge is shown to customers together with the insurer and the types of insurance. The Company shall submit a new certificate before the old one expires, otherwise the badge is removed. If the Company cannot show valid liability insurance, Fixtorget may suspend or close the account.

Customers may request to see the Company's insurance documentation through Fixtorget. The Company decides whether to share it. If shared, the customer can see the insurer, types of insurance, validity period and the certificate uploaded by the Company, and may only use it to assess the assignment. Fixtorget informs customers that they hire a company without an approved insurance certificate at their own risk in relation to Fixtorget.

5. Account and users

The Company is responsible for all use of the account, for keeping login details secret and for the permissions given to employees. Purchases and other actions taken from the Company's account, including automatic purchases, are deemed to be made by the Company.

The Company shall notify Fixtorget immediately if unauthorised use is suspected. Fixtorget may temporarily block an account if there is a risk of unauthorised access.

6. Prices, balance and payment

The price per request is shown before purchase and is stated excluding VAT. Prices may vary between categories and may be changed by Fixtorget. Price changes apply to purchases made after the change.

• Purchases are paid from the Balance. A purchase can only be made if the Balance covers the price.
• The Balance is topped up against an invoice with 10 days' payment terms or, where offered, by Swish or card. Amounts are credited to the Balance once payment has been registered.
• In case of late payment, Fixtorget is entitled to late payment interest under the Swedish Interest Act (1975:635), a reminder fee of SEK 60 under the Swedish Act (1981:739) on Compensation for Debt Collection Costs and compensation for collection costs. Fixtorget may pause the Company's ability to purchase requests until payment has been made.
• Bonuses that Fixtorget gives on top-ups or as credit are a discount, have no cash value and are used after paid amounts.
• Paid amounts in the Balance are not refunded, except for approved complaints under section 7 and if Fixtorget terminates the Agreement without the Company having breached it. In that case the Company's unused paid balance (excluding bonuses) is refunded within 30 days.
• Fixtorget sends invoices and receipts electronically. Objections to an invoice must be made in writing before the due date.

7. Purchasing requests and complaints

A purchase is binding once completed. The Company then receives the customer's contact details, images and the ability to send messages and quotes via Fixtorget.

The Company may complain about a purchase within 14 days if the contact details are incorrect, if the request is obviously false, a duplicate or concerns something other than stated, or if the customer cannot be reached despite at least three contact attempts on different days. It is not grounds for a complaint that the customer chooses another company, decides not to hire anyone or considers the quote too high.

Fixtorget makes the final assessment. Approved complaints are credited to the Balance. Abuse of the right to complain may lead to suspension.

8. Automatic purchases

The Company can set up rules for automatic purchases. Fixtorget then buys requests matching the rules on the Company's behalf, as long as the Balance is sufficient and within the limits the Company has set. The Company is responsible for the rules and can change or switch them off at any time. Automatic purchases can be complained about under section 7 but are otherwise treated as ordinary purchases. Fixtorget may limit the number of automatic purchases per request so that several companies have the opportunity to respond.

9. The Company's obligations towards customers

The Company shall treat customers professionally and follow good industry practice. In particular, the Company shall:

• comply with the Swedish Consumer Services Act (1985:716), the Consumer Sales Act (2022:260), the Act (2005:59) on Distance Contracts and Off-Premises Contracts, the Marketing Practices Act (2008:486), the Price Information Act (2004:347) and other laws and regulations applicable to the work,
• provide clear quotes and agreements, preferably in writing via Fixtorget, stating the price, what is included, the timetable and payment terms, and clearly state whether the price is fixed or on a time-and-materials basis and whether it is before or after ROT or RUT deduction,
• inform consumers of their right of withdrawal where it applies and of how complaints are handled,
• handle ROT, RUT and green technology deductions correctly with the Swedish Tax Agency and only claim deductions for work that qualifies,
• not demand unreasonably large advance payments and never demand payment for work that has not been agreed,
• perform the work in a professional manner, with the correct qualifications and in accordance with applicable safety, working environment and environmental rules,
• respond to customers' messages and cases objectively and within a reasonable time, and take part in Fixtorget's review of cases in good faith,
• mark a job as completed only when the work has actually been performed.

The Company alone is liable to the customer for the work, for defects, for damage and for any guarantees given by the Company.

10. Prohibited conduct

• Providing false or misleading information about the Company, prices, qualifications or previous assignments.
• Writing, buying, ordering or rewarding reviews, leaving reviews about competitors or pressuring customers to change or remove reviews contrary to the Marketing Practices Act.
• Using customer data for anything other than submitting a quote and performing the requested job, for example for newsletters, telemarketing, resale or building registers.
• Circumventing Fixtorget to avoid fees, for example by sharing a purchase with other companies.
• Publishing requests on its own behalf or through related parties to influence statistics, prices or competitors.
• Harassing, threatening or discriminating against customers or using offensive language.
• Attempting to access other accounts or data, disrupting the service or using automated tools to collect content.
• Offering undeclared work, accepting payment without a receipt or contributing to tax evasion.

11. Personal data

Fixtorget is the controller for the processing required to operate the service. When the Company purchases a request, the Company becomes an independent controller for the data it receives and shall process it in accordance with the GDPR.

• The data may only be used to submit a quote, perform and invoice the requested job and to meet legal requirements.
• The Company shall protect the data with appropriate technical and organisational measures and delete it when it is no longer needed.
• The Company shall itself handle requests from customers for access, rectification and erasure concerning data the Company has received.
• Personal data breaches concerning data from Fixtorget shall be reported to Fixtorget without delay.

Fixtorget processes personal data about the Company's users in accordance with the privacy policy.

12. Content, logo and reviews

The Company is responsible for content it publishes, such as its logo, description and messages, and warrants that it has the right to use it. The Company grants Fixtorget a free right to display the Company's name, logo, description, rating, reviews and statistics in the service and in marketing of Fixtorget for as long as the Agreement applies.

Only customers who have been in contact with the Company via Fixtorget can leave reviews. Fixtorget may review, publish and remove reviews in accordance with the terms of use but does not remove objective reviews because they are negative.

13. Fixtorget's liability and limitation of liability

Fixtorget is not liable for work, agreements, payments or disputes between the Company and customers, for customers' information or conduct, or for a request leading to an assignment.

The service is provided as is. Fixtorget aims for high availability but is not liable for interruptions, delays, errors in emails or notifications or loss of data caused by circumstances beyond Fixtorget's reasonable control.

Fixtorget is never liable for indirect or consequential loss, such as loss of profit, lost assignments, loss of production or damage to goodwill. Fixtorget's total liability under the Agreement is limited to the amount the Company has paid for purchases during the three months immediately preceding the event that caused the loss.

The limitations do not apply if Fixtorget has caused the loss intentionally or through gross negligence. Claims against Fixtorget must be made in writing within three months of the Company becoming aware, or when it should have become aware, of the grounds for the claim.

14. Indemnity

The Company shall indemnify Fixtorget against claims from customers, authorities or other third parties, including reasonable legal costs, arising from the Company's work, the Company's breach of the Agreement or of law, the Company's processing of personal data or content published by the Company.

15. Suspension and measures

Fixtorget may, without prior notice, pause the Company's ability to purchase requests, remove the verification badge, hide the Company's profile or suspend the account if:

• the Company breaches the Agreement, the terms of use or the law,
• information under section 4 proves to be incorrect or ceases to apply, for example if the F-tax approval is revoked,
• Fixtorget receives repeated justified complaints or suspects fraud, undeclared work or other dishonest business,
• the Company does not pay overdue invoices after a reminder.

Fixtorget notifies the Company of the measure and the reasons for it, unless this is inappropriate in view of an ongoing investigation. The Company has the right to respond. In the event of a material breach, Fixtorget may terminate the Agreement with immediate effect, in which case unused balance is not refunded.

16. Term and termination

The Agreement applies from signing until further notice. The Company may terminate the Agreement at any time by contacting Fixtorget. Fixtorget may terminate the Agreement with 30 days' notice.

On termination, the ability to purchase requests is closed. Sections 6 (unpaid invoices), 10, 11, 13, 14, 18 and 20 continue to apply after termination. Fixtorget keeps invoices and transactions for as long as the Swedish Bookkeeping Act requires.

17. Changes to the Agreement

Fixtorget may change the Agreement and the prices. Significant changes are notified by email or in the service at least 30 days before they take effect, except where the change is required by law or a decision of an authority. The Company may need to sign the new Agreement at its next login. If the Company does not accept the change, it may terminate the Agreement before the change takes effect and have its unused paid balance refunded.

18. Confidentiality

The parties shall not disclose confidential information about the other party, such as non-public contract terms, statistics or technical information, without consent, unless required by law. Confidentiality continues after termination of the Agreement.

19. Force majeure

Neither party is liable for obligations that cannot be fulfilled due to circumstances beyond its control, such as war, terrorism, pandemic, strike, decisions by authorities or extensive outages in the power grid, the internet or at hosting and payment service providers.

20. Assignment, governing law and disputes

The Company may not assign the Agreement without Fixtorget's written consent. Fixtorget may assign the Agreement to a company that takes over the operation of the service.

Swedish law applies to the Agreement. Disputes shall primarily be resolved through negotiation. Otherwise the dispute shall be settled by a Swedish general court with Malmö District Court as the court of first instance.

21. Signing

The Agreement is signed electronically in the service with a signature, printed name and role. Fixtorget stores the version of the Agreement, the time, IP address and the signature as evidence that the Agreement has been entered into, and the Company receives a copy as a PDF by email. Electronic signing has the same effect as a signature on paper.