How to choose the right company – a complete guide for customers

Start with a clear description

The more clearly you describe what you want done, the better and more comparable the quotes you will receive. Describe the work, approximate measurements, preferred materials, timing and whether you want to use the ROT or RUT deduction. Attach photos if you can. This also reduces the risk of misunderstandings and additional work later on.

Compare three to four quotes

With three to four quotes you get a good picture of what the job usually costs and how different companies approach it. Do not just compare the total, but also:

• What is and is not included.
• Whether the price is fixed, time and materials or approximate.
• Whether the price is stated before or after the ROT or RUT deduction and including VAT.
• Schedule and payment terms.
• How additional work is handled.

A price that is significantly lower than the others may be a sign that something is missing from the quote or that the company has misunderstood the job. It is better to ask one question too many.

If the quotes are hard to compare, ask the companies to supplement them with the same information. A reputable company is happy to explain how it has calculated the price and why it suggests a particular solution. Sometimes the more expensive option is cheaper in the long run, for example if it includes better materials, a longer guarantee or fewer risks of additional work.

Assess the communication

How the company communicates before you have signed says a lot about how the collaboration will go. Do they reply within a reasonable time? Do they ask relevant questions about your job? Do they explain their proposal in an understandable way, and do they advise against solutions that are not good for you? A company that is hard to reach now is rarely easier to reach when something needs to be put right.

References and reviews

Read reviews from customers who have had similar jobs done and feel free to ask for references. Look at patterns rather than individual reviews: how did the company handle problems, did they keep to the schedule and price? Reviews on Fixtorget can only be left by customers who have been in contact with the company through the platform.

Check registration, F-tax, insurance and qualifications

Check the company with Bolagsverket and Skatteverket, ask about liability insurance and make sure it has the right qualifications for the job, for example registration with Elsäkerhetsverket for electrical work or authorisation under the wet-room industry rules. On Fixtorget, the organisation number, F-tax and VAT registration have been checked and companies have been reviewed before being approved. The Liability insurance badge shows whether Fixtorget has reviewed a certificate of insurance.

Proximity and availability

A company nearby may have lower travel costs and find it easier to come back if something needs adjusting. It is no guarantee of quality, but it can be an advantage for service calls and complaints. Also ask when the company can start and how many jobs it has on at the same time.

Listen to your gut feeling

If something feels wrong, for example that you are being pressured to decide, that the answers are evasive or that the company wants payment in advance or in cash, it is often worth listening to that feeling. There are plenty of reputable companies, and it is better to wait a few extra days than to choose the wrong one.

How Fixtorget can help you

On Fixtorget you post your job for free. Up to four reviewed companies can take up the request and contact you. You chat in the portal, the company can send a cost specification that you accept bindingly, and extra work is handled through supplementary specifications. When the job is done, you leave a review.

Frequently asked questions